CALL CENTER REDEFINED...
Automating inbound and outbound call center services involving high
volumes of calls or large amounts of call center agent time can save money and improve customer service. Outsourcing these services saves on staffing, office space, equipment, programming and other overhead costs.
Companies and organizations can set up their own outbound call center or outsource this function to a call center company that provides these services. Outsourcing saves on staffing, office space, equipment and
other overhead costs.
Today's outbound calls are highly regulated with restrictions on
who you can call and when you can call them. So outsourcing to a
professional reputable and experienced call center company can help
to you in complying with these regulations.
WE GUARANTEE YOUR SUCCESS!
Our core business is to help you establish a high performance yet cost effective. Our agents are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions such as Debt Collection, Customer Service, Sales, Order Processing, and Business Process Outsourcing.
Duranbah management team has over 15-years of expertise in successfully establishing international companies. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running.
Download our free pricing guide to review popular plans.
SEE OUR PRICING PLANS
Duranbah has various permission levels for users (admin, agent, supervisor, etc.) on every account. These customizable permissions allow you to decide which employees may access certain tools and data. This protects your team from internal security breaches and unwanted events.
Duranbah is a mission-critical business application, so we have a dedicated Security and Data team that focuses on operational excellence and security. They work 24 hours a day to respond to security alerts and events so that you don’t have to.
Duranbah leverages provider-supplied backend network access, where available, to facilitate direct instance-to-instance communication instead of utilizing Internet-facing systems. All communications are encrypted using the latest version of the TLS security
We Exceed Expectations!
When you choose us as your call center, you choose a
partner dedicated to providing you with an excellent central hub
of 24/7/365 communication.
Duranbah specially trained agents will take all your incoming calls, and assist, route or dispatch the calls accordingly.