Your Company and customers
are in good hands...
Your customers are in good hands. We have a team of professional, upbeat, friendly customer service experts ready to impress your callers and deliver your messages round the clock. The best part? We're so good, both you and your customers will swear we're in-office with you.
When high call volumes dictate that you need to staff additional call center agents, Duranbah's specialty recruiting teams can provide hand-selected talent to meet your needs. Whether your needs are for full-time, part-time, seasonal, and/or contract engagements, and whether or not they include a language requirement, Duranbah's can help. With over 20 years’ experience and an extensive network of thousands of linguists and interpreters, Duranbah's has unparalleled access to a qualified pool of candidates to supplement your internal human resources and recruiting efforts and ensure that you are never understaffed or overwhelmed.
Call volumes naturally spike and recede, but investing in enough full-time staff to cover your high-volume periods can lead to wasted resources when call quantities are below max capacity. Duranbah's call overflow solutions allow organizations the flexibility to retain only enough full-time staff to cover usual expected call volumes. Overflow calls are automatically routed to Duranbah's team, which will have been specially trained on your requirements and scripts and can deliver the same high level of service that your customers expect.
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SOLUTIONS FOR YOUR ORGANIZATION