KEEP YOUR CALL DATA SECURE...
Collect and blend your customer interaction data.
Pull together disparate contact center data streams—any format and any source, including automatic call distribution (ACD), interactive voice recognition (IVR), quality monitoring, workforce management, CRM, human resources and more. Integrate structured and unstructured data.
Integrate key data streams.
Pull together data streams from across the business. Connect systems from multiple vendors. Create a central view of all contact center locations. Gain complete visibility into your omnichannel customer interactions. Create a central source of truth for business information.
Automate data collection.
Eliminate labor-intensive and error-prone manual data collection. Leverage pre-built data adapters to automate data capture and faster integration of new data sources.
By engaging with an upfront, trained, experienced support agent, our customers don't have to worry about the complexity of data security or technical compliance requirements. Our agents are specifically trained to educate and assist small and medium businesses with their organizational security.